http://j-net21.smrj.go.jp/watch/news_tyus/entry/20090120-05.html
(This article is only Japanese)

[The trial project, "ICA-Net", by consumers complaint handling entities from 5 countries will be launched in January, 2009. The purpose of ICA-Net is to decrease anxiety for e-commerce, such as fraud, miscommunication, cultural difference and many kind of troubles. That will make expand e-commerce market with people conveniences.]


I personally worry about cultural difference or difference of basic assumption on many things. For instance, logistics in japan for me is highly trusted. Well-trained staffs take a delivery carefully. Actually, the staff will bring each delivery to hand to a receiver.

A following movie may be very miner case, but I worry about it.
http://www.neatorama.com/2009/01/05/big-brown-at-your-service/

In japan, This link (http://news.auction-style.com/yusou/) summaries accidents or crimes by logistics company or staffs.


[ The kick-off meeting for ICA-Net was held in Tokyo, attending with EC Network(Japan), BBB online(US), SOSA(Taiwan), CASE(Singapore), NCCC(Malaysia). ]


The project seems to be started, I believe the project will improve trust among members from each country, will establish trusted e-commerce market.


If you are interested in more details, please contact us without any hesitation.